The secret is in the integration. Sure, you can have a help desk system and an asset management system, but when they talk to each other, well, that’s where the magic – and the efficiency – happens. Use this resource as a guide when you’re thinking about how to improve your asset management and help desk systems.
4 Reasons to Integrate Your Asset Management and Help Desk Software
- LOCATION TRACKING
It’s not just in real estate where location matters. When you’re responsible for tracking thousands of Chromebooks, iPads, laptops and other devices, you need accurate location data. An integrated software system allows you to streamline your device assignment processes so you know exactly who has what and where. You can pinpoint the exact location – down to the school, the classroom, or the user. This feature makes conducting inventory, collecting devices at the end of the school year, or tracking a repair seamless.
- CHAIN OF CUSTODY
What happens when one student picks up another student’s device? What happens when you’re in the middle of inventory and several devices are out for repairs? Without an integrated software system, you’re left scrambling to figure out who has what device and where in your vast district it is. When you’re relying on one software program, tracking that chain of custody is simple. Scan the device barcode and quickly determine the owner. It’s that easy. An integrated system allows you to distinguish between “assigned to” and “held by.” A device might be assigned to a particular student but it’s being held by the tech team as they repair a cracked screen. Get that update with the click of a button. Real-time location tracking and easy-to-access device details take the guesswork out of device management.
- A SMARTER HELP DESK
The real winner in software integration is your help desk. When your device management solution talks to your help desk, your team operates at maximum efficiency. When it comes to processing help tickets, your team has all the intelligence it needs at their fingertips. They can easily fill out a form with all the device details, its assigned user and school location. Choose from a dropdown menu of choices versus playing a guessing game or wasting time consulting potentially outdated spreadsheets or paper forms. An intelligent help desk leverages the data integration from the asset management system to generate smart help desk tickets, easily creating a workflow and automated notifications.
- INCREASED EFFICIENCY
We know K-12 schools are more reliant on technology than ever. That means you need tools that maximize organization and efficiency. When you’re juggling multiple systems and spreadsheets, you’re wasting a lot of time. It’s impossible for your team to achieve a level of success. A fully integrated software system simplifies and streamlines your entire department. You have one dashboard. It’s a single lens through which you can view all the information you need in a matter of seconds. Data on assets, users and help desk requests are linked and readily available. Imagine not having to sort through a stack of paper forms or click through a dozen spreadsheets to find exactly what you need.
Integration equals efficiency.