help desk software for schools

Beekmantown Central School District

West Chazy, NY
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Students

2,171
A-school-building

Sites

4
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State

New York

Challenges They Faced

Who Has What?

We were doing a 1:1 program and using a competitor’s system to try to keep up with which student had which device.

Trying to Keep Up

With so many help desk tickets and a limited staff it was difficult to track our requests for help.

Lack of Communication

man using headset

How We Helped Them

students around a table learning

We've Got History

Our system now gives us instant access to the linked history between devices, students, staff, help tickets, and invoices.

Beginning to End

We now have one place to track all our technology devices from original purchase through disposal.

It's All Good

help desk software for schools

What They Have To Say

Gary Lambert

IT Administrator, Beekmantown Central School District

“We now use One to One Plus for all aspects of our department from inventorying new devices, to issuing them and tracking device repair, to end of life disposal. One stop shopping for all our device tracking and management needs.”

Jeremy Frenyea

Help Desk Technician, Beekmantown Central School District

“1 to 1 Plus is the best solution I have used to keep track of everything we need to know about our IT inventory from trouble ticketing to reporting all in one place!”

Robert Barcomb

Help Desk Technician, Beekmantown Central School District

“Your team is top notch and helped us through the implementation process and made it painless!”

Rick Gangwer

System Admin, Beekmantown Central School District

“Support has always been quick and accurate, I never have a complaint about support.”

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Connect

Business Hours

Mon-Fri

8:00 am – 5:00 pm

Phone Number

(877) 395-6586

Email

info@onetooneplus.com

Address

101 North Pine Street,

Spartanburg, SC, 29302

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