We were doing a 1:1 program and using a competitor’s system to try to keep up with which student had which device.
Trying to Keep Up
With so many help desk tickets and a limited staff it was difficult to track our requests for help.
Lack of Communication
There was no integration between the various systems we were using for issuing devices, help desk, and our other functions.
How We Helped Them
We've Got History
Our system now gives us instant access to the linked history between devices, students, staff, help tickets, and invoices.
Beginning to End
We now have one place to track all our technology devices from original purchase through disposal.
It's All Good
The team behind the software is extremely helpful, knowledgeable and always ready to help.
help desk software for schools
What They Have To Say
Rick Gangwer
System Admin, Beekmantown Central School District
“Support has always been quick and accurate, I never have a complaint about support.”
Jeremy Frenyea
Help Desk Technician, Beekmantown Central School District
“1 to 1 Plus is the best solution I have used to keep track of everything we need to know about our IT inventory from trouble ticketing to reporting all in one place!”
Gary Lambert
IT Administrator, Beekmantown Central School District
“We now use One to One Plus for all aspects of our department from inventorying new devices, to issuing them and tracking device repair, to end of life disposal. One stop shopping for all our device tracking and management needs.”
Robert Barcomb
Help Desk Technician, Beekmantown Central School District
“Your team is top notch and helped us through the implementation process and made it painless!”
