New Canaan Public Schools, located in Connecticut, serves approximately 4,000 students across 5 schools. With a 1:1 environment supporting both iPads and Chromebooks for K–8 students, the district required a solution that could provide complete visibility into device ownership, streamline processes, and support the unique needs of K–12 technology management.

Customer Success Story

Transforming Device Accountability and IT Efficiency with One to One Plus

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Customer Success Story

Transforming Device Accountability and IT Efficiency with One to One Plus

“It’s just the PERFECT tool for K-12.”

Ian McHugh

Manager of Technology Services

Overview

The Challenges

When evaluating solutions, Lee County School System struggled to find a platform that could truly adapt to their needs. Many systems relied on rigid, preconfigured forms and workflows that did not align with how school districts operate. Additionally, most platforms attempted to serve a wide range of industries, resulting in features that didn’t translate well to education. The lack of meaningful support after purchase was another major concern. The district needed a partner, not just a product, to help guide implementation and long-term success.

Why One to One Plus

After evaluating multiple options, the district selected One to One Plus for its education-focused approach and unmatched flexibility. Unlike other systems, One to One Plus allowed the team to build workflows tailored specifically to their structure, including customizable ticket forms and queue-based routing. The ability to combine ticketing and inventory management into a single platform was a major advantage, eliminating the need for multiple systems. Competitive pricing further reinforced the value, making it a cost-effective solution without sacrificing functionality.

Operational Impact

One to One Plus has significantly improved day-to-day operations for the district’s technology team. With a large-scale deployment of iPads and Chromebooks across K–8 students, the device assignment process has been streamlined into a highly efficient and repeatable workflow. The district now has complete visibility into:

Where every device is located
Who is responsible for each device
The full history of each asset

Implementation Experience

The implementation process was highly collaborative and supportive. The district worked closely with their One to One Plus implementation specialist, who provided hands-on guidance throughout the process. The experience felt less like a typical vendor relationship and more like working alongside an internal team member. Questions were answered quickly, support was readily available, and the implementation progressed smoothly from start to finish.

Expanded Value

Beyond asset management, New Canaan Public Schools has also benefited from additional platform capabilities, including:

Integrated help desk functionality for managing support requests
The ability to generate and send device repair invoices to parents
Seamless connection to student data for improved accuracy

Support and Partnership

The ongoing support experience has been consistently strong. The One to One Plus team is highly responsive, often replying within minutes and readily available for calls or walkthroughs when needed. This level of accessibility ensures that the district can quickly adopt new features, resolve questions, and continue improving their processes over time.

Results and Outcomes

With One to One Plus, New Canaan Public Schools has achieved:

Full device accountability across students, staff, and locations
Faster response to administrative and reporting requests
Streamlined deployment and device management processes
Improved efficiency and reduced manual workload
Consolidation of multiple tools into one unified platform

Final Thoughts

One to One Plus has become an essential part of the district’s technology operations. By combining powerful asset management, help desk functionality, and financial tracking into a single K–12-focused platform, it has delivered measurable improvements in efficiency, visibility, and overall effectiveness. The district views the platform not just as a tool, but as a foundational system that supports their entire technology ecosystem, and believes it should be a standard solution for school districts nationwide.