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Help Desk
Solve Issues Faster
One to One Plus simplifies help desk ticket management from open to close.
Purpose
Manage Tickets with Ease
Built for the way school districts work, One to One Plus unifies ticket submission, routing, and resolution in one centralized system. The result is a more consistent, efficient support experience for students, staff, and campuses across your district.
Overview
Make Your Help Desk Hassle-Free
A simpler way to submit tickets, manage workflows, and support your school’s end users.
Key Asset Management Capabilities
Submitting Tickets is Easy
- Customize ticket entry forms
- Enable ticket creation from email
- Capture the details your team needs upfront
- Simplify request for end users
- Restrict entry forms by user groups
Get Tickets to the Right Team
- Create custom rules to route tickets automatically
- Route tickets based on type, site and more
- Ensure tickets reach the correct technician or queue
- Prioritize and escalate urgent issues
- Automate ticket sorting, assignment and follow-up
Keep Everyone in the Loop
- Store all correspondence within each ticket
- Send and receive emails directly from the ticket
- Use the knowledge base to provide self-help options
- Automate notifications to keep users informed
- Collect feedback using custom surveys
Get the Full Picture
- View ticket details, including related users and devices
- View user data, including previous tickets
- Link tickets directly to assets
- Attach images to tickets
- Access activity logs to see complete ticket history
![Mobile views for asset assignment and ticketing](https://onetooneplus.com/wp-content/uploads/2026/01/Ticket-Details.jpg")
Support on the Move
- Update and close tickets directly from mobile app
- Scan device barcodes to access asset details
- Attach photos to tickets using the device camera
- Access assigned tickets from anywhere in the field
- Improve efficiency by completing work on the go
Submit
Help Requests that Work
Submitting tickets is simple for students and staff with custom forms and the ability to create requests directly by email. With clear directions, required fields, and attachment options, users provide the details technicians need reducing frustration and wasted time.
Route
Tickets to the Right Place
The help desk automatically routes tickets to the proper technician or queue based on site, category, issue type, or custom rules you define. With intelligent workload distribution, escalation paths, and priority handling, your team saves time by eliminating manual sorting and follow-up.
Communicate
Keep Everyone Informed
All conversations stay organized in one place, with full email correspondence stored directly inside each ticket and updates that can be sent or replied to by email. Automated notifications keep users informed at every step, while built-in knowledge base and satisfaction surveys provide instant feedback to help improve service.
Solution
Everything Works Together
One to One Plus brings together core K–12 technology management including assets, help desk, users, locations, mobile access, and integrations, along with advanced tools like dashboards, invoicing, parts management, and e-signatures.
Reviews
Our Customers Say It Best
“One to One Plus streamlined the process of tracking and checking in and out computers to students and teachers.”
Daniel Newman
Database Analyst, Hamblen County BOE
“One to One Plus makes keeping track of assets and invoices easy!”
Tracy McGill
Technology Tech II, Scotland County SD
“One to One Plus allows our entire team see everything in one place which has been incredibly helpful.”
Cathie Brock
Technology Specialist, Franklin County SD
“One stop shopping for all our device tracking and management needs.”
Gary Lambert
Director of IT, Beekmantown CSD
“One to One Plus has streamlined our tech management by combining ticketing with our inventory.”
Karin Stuckart
Help Desk Tech, Indian Community School
“One to One Plus helped us unify our various inventory methods in one place. This allowed easy access to important information for our entire organization.”
Jason Paddock
Director of Inst. Tech, Spartanburg SD 2
Your Simpler System Starts Here
Get a firsthand look at the platform that helps K-12 districts save time, reduce costs, and work smarter.
Custom Demo
Let our team show you how the software can meet your district’s specific needs.
Demo Videos
Browse our library of demo videos for a quick, self-paced look at the software.
Request Pricing
Let our team provide a quote customized specifically for your school system.