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Streamline Your Help Desk Processes
Popular Features
Staff, students, and parents can easily submit help requests using custom forms.
Help tickets can be automatically created and routed via emails.
Custom rules allow users to route, update, and provide notifications about tickets.
Email correspondence is automatically captured and attached to the ticket.
Create, access, and update tickets using the One to One Plus mobile app.
Generate, print, and email invoices for device damages directly from the ticket.
Submit and Resolve Help Desk Tickets with Ease
Manage your school system's tickets
Gain useful insights using a centralized ticketing system.
Simplify ticket request
Provide custom entry forms so it’s easy for end users to request help.
Create invoices for damaged devices
Generate invoices directly from tickets, including standard charges for damage types.
Access related information
View detailed information related to a ticket including the user, the device, and the device ticket history.
Manage loaners and spare devices
Assign loaner or new devices directly to a user from the help desk ticket.
Gain anytime, anywhere access
Use the One to One Plus mobile app to update, create and close tickets.
Everything You Need in a Single Software
Learn how One to One Plus’ integration can benefit you and your team.
Asset Management
Stay on top of your school’s technology.
Parts Management
Track and manage your parts inventory.
Students, Staff, and Locations
Manage your user and location data.
Mobile App
Anytime, anywhere access.
Productivity Tools
Become more efficient and effective.
Integrations
Connect your existing systems.
Schools Like Yours Are Streamlining Their Help Desk
Todd Stone
Network and Systems Technician, Northeastern Clinton CSD
“Support from One to One Plus has always been spot on. In the beginning we were always asking for help with imports and processes for certain functions. They were phenomenal and would either explain the process to us or even do it for us if it was a one time procedure.”
Mary Collins
Lead Technician, Scotland County Schools
“I think your support team is awesome. They get an A+ from me. Thank you for continuously working to make this product the best it can be.”
Zachary Whitlock
Sound and Lighting Technician, New Canaan Public Schools
“You guys have built a genuinely amazing product and are always trying to make it better. You display great care for your customers and the students they serve.”
Renee Andrews
Technology Specialist, Franklin County Schools
“I’m not sure how we made it before One to One Plus. It has definitely been a plus for us!”
Karleen Partak
Director of Technology, School District of Osceola
“We are so pleased with the software and would highly recommend to anyone looking for a inventory management and ticketing system.”
Bobbie Tuggle
Technology Director, Monroe County Schools
“The support is amazing! They answered every question I had and even continued to follow up with me after I was comfortable with it. I highly recommend it!”
Experience the Power of One to One Plus
Learn how the One to One Plus software can help you and your team.
Custom Demo
Let our K-12 professionals show you how our software can meet your school system’s specific needs.
Demo on Demand
Get access to our library of short videos to take a self-guided tour of features most important to you.
Request Pricing
Our team will put together a proposal customized to fit the specific needs of your school system.
Got Help Desk Questions?
Let us answer some of the most often asked questions
