Gettysburg Area School District, serving approximately 2,800 students across six sites in Pennsylvania, was working with legacy asset management and help desk software that no longer supported the district’s day-to-day needs. The system had become increasingly difficult to navigate and lacked the functionality required to efficiently manage devices and support requests. Routine tasks, such as adding or updating assets, were time-consuming and cumbersome for staff. As the district’s technology needs evolved, it became clear that their existing tools were holding them back, prompting Gettysburg to begin searching for a more modern and user-friendly solution.
Jeffery Williams, Operational Technology Director
Gettysburg Area School District
What slows you down, holds you back. Outdated systems made everyday technology management harder than it needed to be.
Gettysburg Area School District, serving approximately 2,800 students across six sites in Pennsylvania, was working with legacy asset management and help desk software that no longer supported the district’s day-to-day needs. The system had become increasingly difficult to navigate and lacked the functionality required to efficiently manage devices and support requests. Routine tasks, such as adding or updating assets, were time-consuming and cumbersome for staff. As the district’s technology needs evolved, it became clear that their existing tools were holding them back, prompting Gettysburg to begin searching for a more modern and user-friendly solution.
Challenges
Before transitioning to One to One Plus, Gettysburg faced several challenges tied to its outdated technology platform. The district relied on an aging database that was no longer capable of supporting efficient workflows or scaling with their needs. Key processes were overly complex, forcing technology staff to spend valuable time managing administrative tasks instead of focusing on strategic initiatives. Additionally, the system’s poor usability made it difficult for users across the district to navigate and adopt, which further slowed productivity and limited the overall effectiveness of the technology team. Rather than simplifying operations, the software added friction to everyday work.
How One to One Plus Helped
One to One Plus provided Gettysburg with a centralized, modern platform that consolidated asset management and help desk functionality into a single, intuitive system. By eliminating outdated and inefficient workflows, the district gained clearer visibility into its technology environment and a simpler way to manage devices and support requests. The introduction of the One to One Plus mobile app also gave staff greater flexibility, allowing them to access and update information remotely and respond to issues more efficiently. Just as important, Gettysburg gained access to responsive, knowledgeable support from the One to One Plus team, ensuring help was always available when questions or challenges arose.
Conclusion
By moving away from legacy systems and adopting One to One Plus, Gettysburg Area School District transformed its approach to technology management. The district replaced confusing, time-consuming processes with a streamlined, accessible solution that better supports staff and students. With improved usability, stronger support, and a platform designed to grow with their needs, Gettysburg is now equipped to manage its technology operations more confidently and efficiently, allowing the team to focus on delivering meaningful impact across the district.