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Help Desk Ticketing

Solve Issues Faster

One to One Plus simplifies help desk ticket management from open to close.

Purpose

Manage Your Tickets

Built for school districts, One to One Plus combines ticket submission, routing, and resolution in one centralized system for more efficient support.

Overview

Make Your Help Desk Hassle-Free

A simpler way to submit tickets, manage workflows, and support your school’s end users.

Key Asset Management Capabilities

One to One Plus Simplify

Submit

Simplify Ticket Submission

Make ticket submission easy with custom forms and email requests that capture the details technicians need.

One to One Plus Route Tickets

Route

Route Tickets Correctly

Use smart routing and automation to send tickets to the right technician or queue every time.

One to One Plus Communication

Communicate

Keep Everyone Informed

Manage all ticket conversations in one place with email replies, notifications, and built-in feedback tools.

Solution

Everything Works Together

One to One Plus combines essential K-12 technology management with advanced tools such as invoicing, parts tracking, and e-signatures.

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Asset Management

Import and manage all your assets
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Users and Locations

Bring people and places together
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Invoice and Payments

Track charges and collect payments
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Mobile App Access

Access essential tools on the go
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Dashboard Reporting

Track your entire operation in real time

Reviews

Our Customers Say It Best

“One to One Plus allows our entire team see everything in one place which has been incredibly helpful.”

Cathie Brock

Technology Specialist

Franklin County SD

“One to One Plus streamlined the process of tracking and checking in and out computers to students and teachers.”

Daniel Newman

Database Analyst

Hamblen County BOE

“One to One Plus makes keeping track of assets and invoices easy!”

Tracy McGill

Technology Tech II

Scotland County SD

“One to One Plus has streamlined our tech management by combining ticketing with our inventory.”

Karin Stuckart

Help Desk Tech

Indian Community School

“One stop shopping for all our device tracking and management needs.”

Gary Lambert

Director of IT

Beekmantown CSD

“One to One Plus helped us unify our various inventory methods in one place. This allowed easy access to important information for our entire organization.”

Jason Paddock

Director of Inst. Tech

Spartanburg SD 2

Your Simpler System Starts Here

Get a firsthand look at the platform that helps K-12 districts save time, reduce costs, and work smarter.
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Custom Demo

Let our team show you how the software can meet your district’s specific needs.
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Demo Videos

Browse our library of demo videos for a quick, self-paced look at the software.
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Request Pricing

Let our team provide a quote customized specifically for your school system.