Help Desk for Schools | K-12 Help Desk Software

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Help Desk

Solve Issues Faster

One to One Plus simplifies help desk ticket management from open to close.

Purpose

Manage Your Tickets

Built for the way school districts work, One to One Plus unifies ticket submission, routing, and resolution in one centralized system. The result is a more consistent, efficient support experience for students, staff, and campuses across your district.

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Overview

Make Your Help Desk Hassle-Free

A simpler way to submit tickets, manage workflows, and support your school’s end users.

Key Asset Management Capabilities

Submit

Simplify Ticket Submission

Submitting tickets is simple for students and staff with custom forms and the ability to create requests directly by email. With clear directions, required fields, and attachment options, users provide the details technicians need reducing frustration and wasted time.

Route

Route Tickets Correctly

The help desk automatically routes tickets to the proper technician or queue based on site, category, issue type, or custom rules you define. With intelligent workload distribution, escalation paths, and priority handling, your team saves time by eliminating manual sorting and follow-up.

Communicate

Keep Everyone Informed

All conversations stay organized in one place, with full email correspondence stored directly inside each ticket and updates that can be sent or replied to by email. Automated notifications keep users informed at every step, while built-in knowledge base and satisfaction surveys provide instant feedback to help improve service.

Solution

Everything Works Together

One to One Plus brings together core K–12 technology management including assets, help desk, users, locations, mobile access, and integrations, along with advanced tools like dashboards, invoicing, parts management, and e-signatures.

Asset Management

Import and manage all your assets in one place

Streamline Inventory

Users and Locations

Bring people and places together in one system

Simplify Assignments

Mobile App

Access essential tools from your mobile devices

Work Anywhere

Integrations

Connect your existing tools to keep data in sync

Integrate Seamlessly

Reviews

Our Customers Say It Best

“One to One Plus allows our entire team see everything in one place which has been incredibly helpful.”

Cathie Brock

Technology Specialist, Franklin County SD

“One to One Plus streamlined the process of tracking and checking in and out computers to students and teachers.”

Daniel Newman

Database Analyst, Hamblen County BOE

“One to One Plus makes keeping track of assets and invoices easy!”

Tracy McGill

Technology Tech II, Scotland County SD

“One to One Plus has streamlined our tech management by combining ticketing with our inventory.”

Karin Stuckart

Help Desk Tech, Indian Community School

“One to One Plus helped us unify our various inventory methods in one place. This allowed easy access to important information for our entire organization.”