support

When You Have a Question, We're Here With an Answer

The team and tools to ensure that you get the most from your software.

Help is Never Far Away

support team

School technology professionals are frustrated trying to manage the volume of K-12 tech devices and help tickets with spreadsheets and piecemeal programs. Our integrated system gives these professionals everything they need in one place so they can do their jobs more efficiently and effectively.

 

But we don’t stop there. After we set up and implement your One to One Plus software, you’ll have ongoing access to our dedicated support team, a customer portal, and a library of additional resources.

We believe you deserve prompt and professional customer service.

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It's More Than a Slogan. It's How We Do Business

For our team, Extra Mile Service serves as more than a slogan.  It’s how we conduct our business.  It’s our company culture.  It’s our relentless pursuit of client satisfaction.  It’s our commitment to always go the extra mile to ensure our clients get the level of support they deserve.

The Team and Tools to Help Your Staff Thrive

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Support

Access our support team in the way that works best for you.  So, whether answering the phone, replying to an email, or chatting live, our team of education professionals are ready to help.

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Consulting

Our team of education professionals are ready to consult with you on a range of topics related to managing your school’s technology and help desk. Take advantage of their expertise.

Resources

Resources

We believe in sharing helpful tools and best practices with our clients.  We regularly host webinars, publish articles, and share tips about what’s working in schools across the country.

Portal

Customer Portal

Our customer portal is loaded with tools, tips, and training videos to enhance and maximize your use of the software. You can access these tools whenever you need them.

Get an Integrated System to Manage Your Devices and Help Desk

Choose from the options below to see how our K-12 Asset Management and Help Desk software can help you and your school system.

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Custom Demo

We’ll put together a demo that addresses your school system’s specific needs.

K12 Help Desk

Demo on Demand

Access a library of recorded demos to get a quick sense of the software’s features.

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Request Pricing

Get an all-inclusive price estimate customized to meet the needs of your school system.

Our Clients Benefit From a Dedicated Support Team

Diana Fulton

Supervisor of Network Support Services, Fort Wayne Community Schools

“The team at One to One Plus has been great. They have went above and beyond to support our needs and countless support questions.”

Ted Koutavas

Director of Technology, Rich Township High School District 227

“Support is fantastic, every-time we call they go out of their way to help us.”

Dana Hunt

Technology Director, Mexico School District #59

“The support was fantastic when we implemented One to One Plus. Anytime I had a question it was answered almost immediately, longest we ever had to wait was maybe 24 hours. By far the best support we have worked with.I would recommend One to One Plus to anyone.”

Perry Clanton

Systems Engineer, York School District One

“Your support team is one of the most responsive I have worked with. They have always listened to where they have completely understood what the problem is, and then kept me up-to-date with a status.”

Michele Berry

Director of Technology, Heath City Schools

“Everyone is always very helpful and super responsive. I couldn’t be more pleased. The mini “how-to” sessions have been perfect. I like being about to jump in a session and get a quick tutorial.”

Heather Allmendinger

Assistant Director of Technology, Harrisburg School District 41-2

“The customer service we have received is second to none. The teams are an email or phone call away, and get back to us same day. Everyone we have worked with is very knowledgeable about the software.”

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Connect

Business Hours

Mon-Fri

8:00 am – 5:00 pm

Phone Number

(877) 395-6586

Email

info@onetooneplus.com

Address

101 North Pine Street,

Spartanburg, SC, 29302