support
Prompt and Professional Customer Service
Our team will ensure you get the most from the software
Help is Never Far Away
Our support has been labeled as the best in the business. When you reach out to us, you don’t get the normal run-around of press this button or that button. You simply get a knowledgeable, friendly person on the other end of the phone or chat to assist you.
In addition to our dedicated support team, you will also have unlimited access to a customer portal. This portal will provide you and your team with many tools and tips to ensure you receive maximum benefit from the One to One Plus system.
The Team and Tools to Help Your Team Thrive
Support
Our support team is available to answer your questions whether by phone, email, or live chat.
Consulting
Our team of education professionals are available to consult with you on a wide range of topics.
Resources
We host webinars, publish articles, as well as share tips and tricks about best practices learned over the years.
Customer Portal
Our support portal is loaded with tools, tips, videos and more to enhance your use of the software.
We Become an Extension of Your Team
One to One Plus is a company that provides more than just asset management and help desk software to school districts. We focus on building a long-term relationship with our customers, which is why we often hear that we are an extension of their technology team.
When you choose us, you get more than just software—you get the support, consulting services, and experience of a team who knows how to work with schools just like yours. We understand that each district is unique, and we work hard to make sure you feel like you’re getting exactly what you need from our services.
Our Clients Benefit From a Dedicated Support Team
Perry Clanton
Systems Engineer, York School District One
“Your support team is one of the most responsive I have worked with. They have always listened to where they have completely understood what the problem is, and then kept me up-to-date with a status.”
Dana Hunt
Technology Director, Mexico School District #59
“The support was fantastic when we implemented One to One Plus. Anytime I had a question it was answered almost immediately, longest we ever had to wait was maybe 24 hours. By far the best support we have worked with.I would recommend One to One Plus to anyone.”
Michele Berry
Director of Technology, Heath City Schools
“Everyone is always very helpful and super responsive. I couldn’t be more pleased. The mini “how-to” sessions have been perfect. I like being about to jump in a session and get a quick tutorial.”
Ted Koutavas
Director of Technology, Rich Township High School District 227
“Support is fantastic, every-time we call they go out of their way to help us.”
Heather Allmendinger
Assistant Director of Technology, Harrisburg School District 41-2
“The customer service we have received is second to none. The teams are an email or phone call away, and get back to us same day. Everyone we have worked with is very knowledgeable about the software.”
Diana Fulton
Supervisor of Network Support Services, Fort Wayne Community Schools
“The team at One to One Plus has been great. They have went above and beyond to support our needs and countless support questions.”
Experience the Power of One to One Plus
Learn how the One to One Plus software can help you and your team
Custom Demo
Let our K-12 professionals show you how our software can meet your school system’s specific needs.
Demo on Demand
Get access to our library of short videos to take a self-guided tour of features most important to you.
Request Pricing
Our team will put together a proposal customized to fit the specific needs of your school system.
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Connect
Business Hours
Email
Mon-Fri
8:00 am – 5:00 pm
Phone Number
(877) 395-6586
info@onetooneplus.com
Address
101 North Pine Street,
Spartanburg, SC, 29302
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