Craven County Schools, serving more than 13,400 students across 25 sites in North Carolina, faced growing challenges with its technology operations as device counts and help desk tickets increased. With a limited inventory tracking system and a separate, custom-built help desk, staff struggled to keep up with the sheer volume of devices and support needs across the district. These tools made it difficult to get a clear picture of where devices were, how they were being used, and how support requests were being managed. This confusion created inefficiencies that drained valuable time and energy from the technology team.
Case Study
Craven County Schools Streamlining Technology at Scale
Ross Friebel, Director of Technology
Craven County Schools
As device counts grew, visibility disappeared. Craven County Schools needed one system to bring inventory and support together.
Craven County Schools, serving more than 13,400 students across 25 sites in North Carolina, faced growing challenges with its technology operations as device counts and help desk tickets increased. With a limited inventory tracking system and a separate, custom-built help desk, staff struggled to keep up with the sheer volume of devices and support needs across the district. These tools made it difficult to get a clear picture of where devices were, how they were being used, and how support requests were being managed. This confusion created inefficiencies that drained valuable time and energy from the technology team.
Challenges
Craven County’s existing systems were simply not keeping pace with a modern district’s demands. The inventory tracking tool was too limited to accurately keep up with device locations and assignments across multiple sites, making accountability difficult and often unclear. At the same time, the custom-built help desk lacked the functionality the district needed, leaving technology staff without the tools necessary to manage support in a timely or effective way. Because these systems were separate and didn’t communicate with one another, it was hard to reconcile device histories with help desk activity, forcing staff to switch between platforms and piece together information manually rather than managing everything in one place.
How One to One Plus Helped
One to One Plus delivered a streamlined, integrated platform that brought Craven County’s device and support workflows together under a single system. With the new software, the district was able to quickly assign devices to students, staff, rooms, or sites, dramatically reducing the time and effort previously required for manual tracking. The unified system also provided a complete history of each user and device, giving the technology team clear visibility into inventory and help desk interactions without logging into separate tools. Implementation was tailored to the district’s pace and needs with the One to One Plus team guiding Craven County step by step through the transition process, ensuring a smooth deployment and adoption.
Conclusion
By replacing fragmented and limited tools with a fully integrated solution from One to One Plus, Craven County Schools transformed how it manages technology operations. The district moved from disjointed systems that made tracking and support difficult to a cohesive platform that saves time, improves visibility, and makes device and help desk management far more efficient. With better tools and a guided implementation experience, Craven County now has a stronger foundation to support its technology ecosystem and the students and educators who rely on it every day.