About Us K-12 help desk software asset management for schools K-12 help desk software asset management for schools K-12 help desk software asset management for schools K-12 help desk software asset management for schools K-12 help desk software asset management for schools
K-12 Technology Management Just Got a Whole Lot Easier
Managing technology in K-12 schools has never been easier. One to One Plus provides an all-in-one software solution designed specifically for K-12 schools, empowering IT teams to take control of their assets, inventory, and help desk needs—all in a single, user-friendly platform.
Asset Management
Simplify Device Management
Track and manage all of your devices and other technology assets.
- Seamless Integration: Import and update asset information using API connections to leading MDM systems such as Google, Intune, and many others.
- Full Visibility: View purchasing details, funding sources (e.g., E-Rate, Title I), and device histories.
- Streamlined Audits: Use barcode scanning to conduct quick and accurate audits for locations, asset groups, and funding.
- Automated Tracking: Print asset tags, assign devices, and easily reconcile missing items.
- Fast Resolutions: Enable barcode scanning during device check-in/out for quick ticket and invoice creation.
Key Benefits: Reduce manual effort, improve accuracy, and gain real-time insights into all assets.
Help Desk
Simplify and Streamline Your Processes
Deliver timely IT support and resolve tickets efficiently.
- Integrated Workflows: Create, update, and track help desk tickets utilizing custom rules and automated workflows.
- Customizable Options: Prioritize tickets, generate notifications, create invoices, and ensure seamless communication.
- Smart Routing: Tickets can be auto routed to queues or technicians based on criteria such as site, ticket categories, and ticket types.
- Email to ticket: Automatically create help desk tickets via emails submitted by end users.
- Enhanced Communication: Email correspondence is automatically captured and attached to the ticket.
Key Benefits: Reduce resolution time and improve IT service delivery for students, teachers, and staff.
Parts Management
Effortless IT Parts Tracking
Parts management is essential for maintaining accountability, reducing loss, and ensuring device availability. One to One Plus provides advanced tools to easily track parts on hand, ordered, and used on repair tickets
- Automated Notifications: Receive notifications when a part quantity falls below the set minimum threshold.
- Part Details: Track details including manufacturers, models, price, and vendor information.
- Utilization Tracking: Add parts used for device repairs to a specific help desk ticket.
- Site Based Inventory: Utilize site-based inventories to manage parts for specific schools or sites.
Key Benefits: Track and manage inventory to ensure you have the parts you need when you need them.
Students, Staff, and Locations Management
Centralize User and Location Data
Managing data across students, staff members, and school locations has never been simpler. One to One Plus allows K-12 leaders to import, update, and monitor detailed profiles in one intuitive, streamlined system.
- Import and Update with Ease: Quickly import existing student and staff information utilizing your SIS or other systems.
- Location Data Integration: Track location-specific assets for better inventory audits.
- Secure & Accurate Audits: Streamline audits by creating location-based or district-wide reports to identify missing or displaced assets.
- Track History: Instantly view help desk tickets, invoices, and assets associated with a user or location.
- Collect E-signatures: Collect electronic signatures from students, staff, and parents for required policies and other agreements.
Key Benefit: Centralized, secure, and simple. Manage your student, staff, and location data in one seamless system.
Mobile App
Stay Connected, Stay Informed
The One to One Plus mobile app empowers users with on-the-go access to critical asset data and help desk tools. Simplify decision-making and ticket resolution, no matter where you are.
- Real-Time Access: View asset details, help desk tickets, and inventory information from your mobile device.
- Effortless Asset Tracking: Use the mobile app to assign and collect mobile devices as well as access asset locations.
- Ticket Management: Update, monitor, and close help desk tickets directly from the app.
- User-Friendly Interface: Designed for fast navigation and ease of use—no training required.
Key Benefit: Stay productive while out of the office. The One to One Plus mobile app ensures you’re always connected.
Productivity Tools
Work Smarter, Not Harder
One to One Plus offers a suite of productivity tools tailored to help IT administrators save time, manage tasks, and optimize processes across the district.
- Real Time Data: Utilize a dashboard to access high-level charts and graphs with drill-down capabilities.
- Make Informed Decisions: Access a library of standard reports or create custom reports to fit your needs.
- Stay Up-to-Date: Receive automated notifications of new and updated information in the system.
- Custom Workflows: Automate workflows to keep interested parties informed of updates and changes.
Key Benefit: Administrators have instant access to tools and information to help them make better, more informed decisions.
Integrations
Built for Integration
Seamlessly integrate your existing MDM, SIS, SSO, and HR systems with One to One Plus for a more connected and efficient management experience.
- MDM: Ensure accurate and up-to-date device management by automatically importing and updating device data.
- SIS: Save time and reduce errors by automating user updates based on your Student Information System.
- SSO: Enhance security and simplify access by allowing users to log in with a single sign-on solution.
- HR: Keep staff records current and eliminate manual updates by syncing with your HR system.
Key Benefit: Maximize efficiency by seamlessly integrating and connecting your essential systems, ensuring smooth data flow, reduced manual work, and improved overall management.
Why K-12 Schools Choose One to One Plus
One to One Plus is more than just software—it’s a smarter way to manage IT operations.
- Affordable & Built for Schools: Designed to fit K-12 budgets without sacrificing features.
- User-Friendly Interface: Reduce training time and onboard teams quickly.
- Robust Integrations: Seamlessly connect with your current systems including MDM, SIS, Online Payments, and others.
What Our Clients Say
Ethan Dancy
Technology Support Manager, Iredell-Statesville Schools
“The One to One Plus team has been fantastic in regards to response time, helping to improve the way we do things, and supportive in our ideas that we would like to see added.”
Terry Wilken
Director of Technology, Byron Community School District #226
“On top of everything you get with the product itself, you can’t beat the support you receive from the entire One to One plus team. The team at One to One plus make every step of the implementation process and questions you may have go smoother than any process I have ever been a part of.”
Gary Lambert
Director of IT, Communications, and Security, Beekmantown Central School District
“We now use One to One Plus for all aspects of our department from inventorying new devices, to issuing them and tracking device repair, to end of life disposal. One stop shopping for all our device tracking and management needs.”
Barbi Ernst
Technology Director, Clifton ISD
“The support and implementation teams are incredible. They are very patient and do a great job of explaining everything that you need to know, and a lot of things that you did not know that you needed to know in a way that you can use. They are also open to new ideas that come from day-to-day use of the system. Any time we have questions or suggestions, the support staff is ready to help and listen. One to one plus is one of the best things to ever come out of a Google Search for our school.”
Jamie Steenberge
IT Supervisor, Saranac Central School District
“Implementation was a breeze. We provided the data for inventory and any other things (ie – active directory connection info) and we were up and running quickly.”
Fredrick Hunter
Technology Coordinator, Fort Wayne Community Schools
“I totally love using One to One Plus and it is a huge benefit to our school district which allows us to train and give access to school secretaries to help with device check in/check out with student devices. Thank you for the great software, services and support that One to One Plus always has to offer.”
Lane Blake
IT Director, Fowler Elementary School District Forty-Five
“It’s not good… It’s Great! Honestly I have been very impressed with all aspects of implementation, function, and even patience on the billing end. Yes, it’s a business, but it also has a personal feel. Another example of that is the support team’s willingness to listen and add or modify custom features to meet our needs. My experience with other products, you put in your input and maybe someday it will get implemented with One to One Plus. They will get on the call with me, understand our needs and then either show me a good solution, or else work with their team to fix, or modify, or create a solution for the issues we have experienced. Love your tools and service!”
Experience the Power of One to One Plus
See how our K-12 Asset Management and Help Desk software can help you and your school system
Custom Demo
Let our K-12 professionals show you how our software can meet your school system’s specific needs.
Demo on Demand
Get access to our library of short videos to take a self-guided tour of features most important to you.
Request Pricing
Our team will put together a proposal customized to fit the specific needs of your school system.
