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Streamline Your Help Desk Processes
Popular Features
Staff, students, and parents can easily submit help requests using custom forms.
Help tickets can be automatically created and routed via emails.
Custom rules allow users to route, update, and provide notifications about tickets.
Email correspondence is automatically captured and attached to the ticket.
Create, access, and update tickets using the One to One Plus mobile app.
Generate, print, and email invoices for device damages directly from the ticket.
Submit and Resolve Help Desk Tickets with Ease
Manage your school system's tickets
Gain useful insights using a centralized ticketing system.
Simplify ticket request
Provide custom entry forms so it’s easy for end users to request help.
Create invoices for damaged devices
Generate invoices directly from tickets, including standard charges for damage types.
Access related information
View detailed information related to a ticket including the user, the device, and the device ticket history.
Manage loaners and spare devices
Assign loaner or new devices directly to a user from the help desk ticket.
Gain anytime, anywhere access
Use the One to One Plus mobile app to update, create and close tickets.
Everything You Need in a Single Software
Learn how One to One Plus’ integration can benefit you and your team.
Asset Management
Stay on top of your school’s technology.
Inventory Management
Track and manage your parts inventory.
Students, Staff, and Locations
Manage your user and location data.
Mobile App
Anytime, anywhere access.
Productivity Tools
Become more efficient and effective.
Integrations
Connect your existing systems.
Schools Like Yours Are Streamlining Their Help Desk
Todd Stone
Network and Systems Technician, Northeastern Clinton CSD
“Support from One to One Plus has always been spot on. In the beginning we were always asking for help with imports and processes for certain functions. They were phenomenal and would either explain the process to us or even do it for us if it was a one time procedure.”
Renee Andrews
Technology Specialist, Franklin County Schools
“This software has streamlined our technology management by combining our help desk ticket system with our inventory. We can create an invoice that ties everything together. There are so many things we can do with the program. I’m not sure how we made it before One to One Plus. It has definitely been a plus for us!”
Zachary Whitlock
Sound and Lighting Technician, New Canaan Public Schools
“You guys have built a genuinely amazing product and are always trying to make it better. You display great care for your customers and the students they serve.”
Bobbie Tuggle
Technology Director, Monroe County Schools
“The support is amazing! They answered every question I had and even continued to follow up with me after I was comfortable with it. This program is awesome and I highly recommend it!”
Karleen Partak
Director of Technology, School District of Osceola
“Support has been very prompt and kind. I cannot say enough about how much I have been supported by the One to One Plus team. We are so pleased with the software and would highly recommend to anyone looking for a inventory management and ticketing system.”
Mary Collins
Lead Technician, Scotland County Schools
“I think your support team is awesome. They get an A+ from me. You can call any time you are having an issue and they are right on it. Thank you for continuously working to make this product the best it can be.”
Experience the Power of One to One Plus
Learn how the One to One Plus software can help you and your team.
Custom Demo
Let our K-12 professionals show you how our software can meet your school system’s specific needs.
Demo on Demand
Get access to our library of short videos to take a self-guided tour of features most important to you.
Request Pricing
Our team will put together a proposal customized to fit the specific needs of your school system.
Got Help Desk Questions?
Let us answer some of the most often asked questions
