Mobile App
Manage on the Move
Assign devices, track assets, update tickets, and more anywhere, anytime.
Purpose
Work Anywhere
Whether you’re checking devices in a classroom, resolving help desk tickets in the field, or updating asset information on the spot, the One to One Plus mobile app keeps your team connected and productive. With real-time syncing across the system, work continues across classrooms, campuses, and sites helping your team resolve issues faster and keep schools running.
Overview
Powerful Tools at Your Fingertips
Key Asset Management Capabilities
Access Device Details
- Scan barcodes using your device’s camera to access detailed records
- Check device assignments and additional details on the spot
- Eliminate manual entry to improve accuracy and reduce errors
- Speed up device deployments and collections with rapid scanning
- Move devices between users, rooms, or carts directly from the mobile app
Update Tickets in the Field
- Create, update, assign, or close tickets directly from your mobile device
- Add comments, status updates, and reassign tickets in real time
- Capture photos of damage or repairs and attach them instantly
- Add parts used for device repairs directly to the ticket from the app
- Keep ticket activity moving throughout the day for faster resolution
Track Assets on the Go
- View detailed information for any asset, including assigned user, device model, and purchase data
- Review complete device histories to support troubleshooting and accountability
- Update location or user assignments from anywhere
- Ensure real-time data accuracy with updates that sync immediately across the system
Capture Photos and Notes
- Attach photos, videos, or notes to asset records or tickets from your mobile device
- Document damage or repairs with clear, time-stamped evidence
- Complete required fields or custom forms without returning to your desk
- Use built-in device tools to streamline documentation
- Keep records thorough and consistent for reporting
Support on the Move
- Access the features you use most from your mobile device
- Provide technicians with the tool they need during classroom visits, deployments or other on-site tasks
- Reduce downtime by completing tasks between sites or while in the field
- Empower staff to handle quick fixes without needing to return to their office
- Improve district-wide efficiency with a tool built for speed
Scan
Scan and Access Devices
Scanning devices is fast and accurate with built-in mobile barcode scanning. Simply point your camera, pull up the device instantly, and complete tasks such as updating assignments, verifying locations, or other device details.
Update
Update Tickets Anywhere
Technicians can manage their entire ticket queue from their mobile device as well as create new tickets, add notes, update statuses, or close issues while on the go. With support for attachments, photos, and reassignment, the mobile app keeps work moving and eliminates delays.
Accuracy
Improve Efficiency
Whether you’re troubleshooting a device, completing a repair, or checking devices in or out, the mobile app helps your team act quickly and effectively. Real-time syncing ensures all updates are immediately reflected across the platform, improving accuracy and accountability.
Solution
Everything Works Together
One to One Plus combines essential K-12 technology management with advanced tools such as invoicing, parts tracking, and e-signatures.
Reviews
Our Customers Say It Best
“One stop shopping for all our device tracking and management needs.”
Gary Lambert
Director of IT, Beekmantown CSD
“One to One Plus streamlined the process of tracking and checking in and out computers to students and teachers.”
Daniel Newman
Database Analyst, Hamblen County BOE
“One to One Plus makes keeping track of assets and invoices easy!”
Tracy McGill
Technology Tech II, Scotland County SD
“One to One Plus allows our entire team see everything in one place which has been incredibly helpful.”
Cathie Brock
Technology Specialist, Franklin County SD
“One to One Plus has streamlined our tech management by combining ticketing with our inventory.”
Karin Stuckart
Help Desk Tech, Indian Community School
“One to One Plus helped us unify our various inventory methods in one place. This allowed easy access to important information for our entire organization.”
Jason Paddock
Director of Inst. Tech, Spartanburg SD 2
Your Simpler System Starts Here
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Demo Videos
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