SOLUTIONS | K-12 HELP DESK

Resolve Help Desk Tickets Quicker and Easier

Help Desk Management

Using and managing a help desk can be challenging for both end users and technicians. The One to One Plus help desk enables teachers, staff, and students to quickly submit help desk tickets that automatically route to the proper technician(s) for easy updating and closure.

Key Benefits

Guest Account Icon

Staff, students, and parents can easily submit help request using custom forms.

 

Asset Management Transparent
Help tickets can be automatically created and routed from email submissions.
Blue Gears Icon
Tickets can auto route to the appropriate technician(s) based on site or ticket type.
Blue Bell Icon
Automated notifications keeps everyone informed of updates to the tickets.
Smartphone (1)
Create, access, and update tickets using the One to One Plus mobile app.
Invoice
Generate, print, and email invoices for device damages directly from the ticket.
 
Watch this video for an overview of help desk features.

One to One Plus Enables You and Your Team To...

Computer Technician

Manage your school systems tickets

Manage your team and gain useful insights using a centralized ticketing system.

Simplify ticket request

Provide custom entry forms to end users to make it easy to request help.

Create invoices for damaged devices

Generate invoices directly from tickets including standard charges for damage types.

Access related information for a ticket

View detailed information related to a ticket including the user, the device, and the devices ticket history among others.

Manage loaners and spare devices

Assign loaner or new devices directly to a user from the help desk ticket.

Gain anytime, anywhere access

Use the One to One Plus mobile app to update, create and close tickets.

Female IT Technician

Discover How These Clients Have Improved Their Processes

Jay Lindler

Chief Technology Officer

“We have saved so much time with One to One Plus.  Previously, we had multiple systems for tracking information, asset assignment, user information, and invoices for damages.  We now have one system for all of these critical functions.”

Tina Leitzy

Director of Technology

“The combination of inventory management, help desk software and invoicing in one place has made our lives much easier.  Additionally, the tech support is great and always open to suggestions.”

Jim Rieflin

Director of Technology

“We find that One to One Plus has allowed us to manage a school based 1:1 program without all the headaches.  We couldn’t manage without it.  The company is very responsive and listens to our request.”

Elizabeth Bryant

Instructional Specialist for Technology

“I like that the software is easy to use and the company listens to the concerns of its clients.”

Josh Moneypenny

Director of Technology

“This software is a powerful tool for tracking our student Chromebooks.  We use it heavily for collecting student signatures and assigning/collecting devices.”

 

Jason Paddock

Director of Instructional Technology

“One to One Plus helped us unify our various inventory methods in one place.  This allowed easy access to important information for our entire organization.  It has been very helpful.”

Troy Moore

Director of Technology

“We went from multiple systems used to track assets and help desk tickets to one integrated solution.  Our staff has enjoyed the benefits of using the software and find it streamlines their jobs.  We have watched this software continue to grow based on user feedback.”

Empower Your Team to Accomplish More While Delivering Better Service

Learn how the One to One Plus Help Desk software can help you and your team.
Calendar Icon Blue

Custom Demo

We’ll put together a demo that addresses your school system’s specific needs.
Computer Icon Blue

Demo on Demand

Watch a recorded demo to get a quick sense of the software’s powerful features.
Quote Icon Blue

Price Quote

Get a price quote estimate customized specifically for your school system.

Be More Productive and Efficient With a Single Solution

Address

101 North Pine Street

Spartanburg, S.C.  29302

Business Hours

Mon – Fri

8:00 am – 5:00 pm

Phone

(877) 395-6586

Email

info@onetooneplus.com