Users and technicians can easily request, route, and complete service order tickets and request.
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Help Desk Management
Using and managing a help desk can be challenging for users and technicians. With our solution, teachers, staff, and students can quickly submit help desk requests which are automatically routed to the proper technician(s) so they can update the detailed information.
Users can easily request work or tasks to be completed utilizing a simple submission screen.
Automated workflows route task and work orders to the proper technician(s) based on site or task type.
Technicians can view and update detailed information via system access or our mobile app.
Keep interested parties informed with automatic notifications related to work order changes.
“This is our second year using 1-to-1plus and we have been very pleased with both the quality of the product and the technical support that we have received from them. We use all the modules… deployment tool, asset management, and work order system. It has allowed us to go paperless on our deployment and take-up saving us time and money spent on hours of printing and verifying student information. Our district technicians have used several work order systems over the years and they feel this is the best one they have used. The tech support is only a call away and has the feel of dealing with a member of your own team.”
Technology Operations Coordinator
Kershaw County Schools
Simplify and Integrate Your Processes
Seamless integration between modules helps you and your team streamline your processes.
Manage all your technology assets in one place.
Track detailed student, staff, and location information.
Invoice and collect payments for fees and damages.
App and Workflows
View and complete task and assignments anytime, anywhere.
See the Help Desk Management Software in Action
Choose the option that works best for you.
Demo on Demand
View a recorded demo to see the features important to you.